Versand

Kiwi Space Shipping Policy

At Kiwi Space, we aim to make your shopping experience simple, reliable, and transparent. That includes clear information about how and when your order will arrive.

Shipping Locations

We currently ship Germany-wide.

All orders are dispatched from our German fulfilment centres.

Delivery Timeframes

Here’s what to expect once you place an order:

• Order cut-off time: 5:00 pm CET. Orders placed after this will be processed the following business day.

• Handling time: 1 to 2 business days (Monday to Friday).

• Transit time: 4 to 8 business days depending on your location.

• Estimated delivery window: 5 to 10 business days total.

Please note, delays can occasionally occur due to high demand, public holidays, or courier disruptions. If this happens, we’ll keep you updated.

Carrier Services

We partner with trusted Australian couriers to ensure safe and efficient delivery, including:

• DHL

• DPD

• Hermes

• GLS

• UPS

Shipping Costs

• Free shipping: We offer free standard shipping on all orders Australia-wide. No minimum spend required.

Delivery Issues

If your order hasn’t arrived within the expected timeframe or you experience a delivery issue, please contact us at support@kiwispace.com and we’ll assist promptly. We’ll work directly with the courier to sort things out.

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with a tracking number.

You can follow your delivery on our Order Tracking page.

Questions?

Visit our FAQs page or reach out to our team. Frequently Asked Questions

We’re always here to help.